Delivery Information


We will arrange for the products to be delivered to the address for delivery indicated in your order.

Delivery Times

Please allow 3-5 Working Days for delivery.

We carry a vast range of stock for all items on our website; however there are times when we receive an influx or orders for a particular product that results in us having to replenish our stock from suppliers. In situations where this occurs, items are normally dispatched within 3 to 10 Working Days and a member of our customer services team will be in touch to inform you of any delays.

Shipping:

Delivery within the UK mainland can vary in some locations such as; Northern Ireland, Scottish Highlands and the Scottish Islands. We will always notify of any additional carriage costs and you will contacted by a member of our customer services team.

If you are considering placing an order that requires a delivery outside the United Kingdom and need any more information please contact our customer services team.

Shipping methods can vary depending on your order and location, however we only use reputable companies such as; Parcel Force, Fed-Ex etc. In all instances parcels are sent securely and are tracked where possible so we know the location of every item leaving our depot to arriving at your door, you can ask for a tracking number at any time after an item has been dispatched. On rare occasions parcels may take a little longer to arrive due to harsh weather and other unforeseen circumstances, we ask for your patience in these times and assure you we will endeavour to get your items to you as soon as possible. Although every e-ffort will be made to fulfil delivery dates, no liability arising from delay is accepted by us.

Any shortages or discrepancies must be reported within 3 days of delivery and confirmed in writing within 7 days of delivery or the claims will not be accepted by us.

It is the responsibility of the Buyer to examine goods for defects in materials and/or workmanship which are likely to cause damage or injury.

Returns:

Our goal is one-hundred percent customer satisfaction. We want to be sure you are absolutely happy with a product you buy from us. Should you purchase an item and on arrival you decide it is not suitable, you are welcome to return it to us within 14 days for a refund (less 15% restock and admin charge) or to exchange it for another product.

There are of course a few conditions; the item you are returning must meet the following criteria:

Still in New Condition (re-saleable)

Complete in its original packaging

Include original tags and labels

Must not be personalised or special order.

To arrange a return to us you will need to contact our customer service via phone or email, to obtain a returns number before returning any goods. They will make all the arrangements to collect the item/s from you. You are required to have the goods available and packaged suitably for transportation.

When sending a return, please include your printed returns form and we recommend that you send the parcel via a signed for service. We are not responsible for returns that do not reach us, we therefore recommend getting return proof of postage to help you track any items.

If you have purchased goods on a bulk buy rate and you return goods that then take you below the bulk buy rate you will be charged the difference.

You will usually receive you refund or replacement within 7 days of us receiving the item back in our store

Faulty Goods:

Goods that are found to have a manufacturing fault on receipt by the customer or develop a fault through reasonable "WEAR AND TEAR" within a 6 week period from invoice date will be exchange free of charge subject to inspection by Contego Safety Solutions Ltd. After this time, faulty goods will be sent back to the manufacturer for inspection.

Any reasonable carriage costs incurred by the customer returning the faulty goods will be reimbursed in full providing the item can be verified as faulty.

Damaged Goods:

Any goods damaged in transit should be signed for as "DAMAGED". Goods should then be checked immediately and in the event of any shortage, loss or damage, the company and carriers must be notified at once by telephone, and subsequently such notification must be confirmed in writing or E-mail with accompanying image within 48 hours.

Title and Risk:

Title to goods shall not pass to the Purchaser until the invoice price and any other money is paid in full, although risk in the goods passes to the Purchaser on receipt. Contego Safety Solutions reserves the right to collect the goods (from the purchaser) or any other goods to the value of the invoice price on outstanding invoices.

“Cooling off” period:

Under the Distance Selling Regulations, you may cancel a distance contract to purchase a product or products from us at any time within 7 working days after the day you received the relevant product or products (subject to the limitations set out below).

In order to cancel a contract in this way, you must give to us written notice of cancellation.

You will not have any such right insofar as a contract relates to: (i) the supply of any products which constitute audio or video recordings or computer software which have been unsealed by you; (ii) the supply of products the price of which is dependent upon fluctuations in financial markets which we cannot control; (iii) the supply of newspapers, periodicals or magazines; (iv) the supply of goods made to your specifications or personalised; or (v) the supply of goods which by reason of their nature cannot be returned or are liable to deteriorate or expire rapidly.

If you cancel a contract on this basis, you must promptly return the products to us, in the same condition in which you received them.

If you cancel a contract on this basis, you will be refunded in full (including the cost of sending the products to you). However, you will be responsible for paying the cost of returning the product to us.

If you cancel a contract on this basis and you do not return the products to us, we may recover the products and charge you for the costs we incur in doing so. Similarly, if you return the products at our expense, we may pass that expense on to you.

Statutory rights:

Nothing in these terms of sale affects your statutory rights (including your right to receive a refund in respect of any defective product we sell to you).

Refunds:

If you cancel a contract and are entitled to a refund, we will usually refund any money received from you using the same method originally used by you to pay for your purchase. We will process the refund due to you as soon as possible and, in any event, within 30 days of the day we received your valid notice of cancellation.